CAN YOU MANAGE THIS?

Managing Conflict
SCENARIO

Ethan manages 15 employees, and they seem to be dividing into two antagonistic groups. The reason for this division—and potential feud—appears to be a conflict between two members of the group, with the other members taking sides with one or the other. One of the members, Amy, is trying to take all the credit for a project’s success, but Wendy, who was a major contributor, needs recognition and has been quite vocal about it.

CRITICAL THINKING
What can Ethan do? How can he handle this conflict between two of his employees?